PRIVACY POLICY
Your privacy matters to TUFF.
Last Updated: 9/7/2026
TUFF JUNK HAULING LLC (“TUFF,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit TuffJunkHauling.com, request an estimate, contact us, or otherwise interact with our services.
INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us, including your name, phone number, email address, ZIP code, service address, preferred service date, information about the services you need, photos you upload or send to us, and other information you include in an estimate request, text message, email, or phone conversation.
We may also automatically receive certain technical information when you visit our website, such as your device type, browser type, IP address, referring pages, and information about how you interact with our website. This information may be collected through cookies and similar technologies.
HOW WE USE YOUR INFORMATION
We may use the information we collect to respond to questions and estimate requests, provide quotes, schedule and perform services, communicate about jobs and appointments, process transactions, provide customer support, improve our website and services, maintain business records, prevent fraud or misuse, and comply with applicable legal requirements.
PHOTOS & ESTIMATE REQUESTS
TUFF may allow customers to submit or send photographs of junk, furniture, appliances, construction debris, properties, or other items in order to receive an estimate.
These photos may be used to evaluate the requested work, prepare estimates, plan services, and communicate with you about your job.
Please avoid submitting photos containing sensitive personal information that is unrelated to your service request.
TEXT MESSAGES & PHONE CALLS
If you provide your phone number or contact TUFF by phone or text, we may use your number to respond to your inquiry, provide an estimate, discuss scheduling, send service-related updates, and communicate about your job.
Providing a phone number does not automatically enroll you in promotional text messages. If TUFF later offers optional marketing text messages, any required consent and opt-out information will be provided separately.
HOW WE SHARE INFORMATION
TUFF does not sell your personal information.
We may share information with service providers that help us operate our business, website, scheduling, customer communications, payment processing, analytics, or other business functions. These providers may access information only as necessary to perform services on our behalf or as otherwise permitted by law.
We may also disclose information when required by law, to protect our rights or property, or to prevent fraud, misuse, or harm.
COOKIES & WEBSITE ANALYTICS
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, measure performance, and improve the customer experience.
Third-party services used on our website may also collect information according to their own privacy policies.
DATA SECURITY
We take reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.
DATA RETENTION
We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
YOUR CHOICES
You may contact us if you have questions about personal information you have provided to TUFF or would like to request that we update or delete information, subject to any information we are required or permitted to retain for legal, accounting, security, or legitimate business purposes.
THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party services. TUFF is not responsible for the privacy practices of websites or services operated by other companies. We encourage you to review their privacy policies when using those services.
CHILDREN'S PRIVACY
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date shown at the top of this page.
CONTACT US
If you have questions about this Privacy Policy or how TUFF handles personal information, contact us:
TUFF JUNK HAULING LLC
Lynn, Massachusetts
Phone: 781-218-9004
Email: info@tuffjunkhauling.com